Privacy Policyread carefully

Privacy Policy

This Privacy Notice explains what you can expect from us and what we need from you in relation to your personal data. Please read this carefully as this Notice is legally binding when you use our Monetus Services, as defined below.

This Privacy Notice applies to any Monetus Services, as defined below, regardless of how you access or use them, including through mobile devices. We may amend this Privacy Notice at any time by posting the amended version on this site including the effective date of the amended version. We will announce any material changes to this Privacy Notice via email


As used herein, the following terms are defined as follows:

  • “Digital Asset” is a digital representation of value (also referred to as “cryptocurrency,” “virtual currency,” “digital currency,” “crypto token,” “crypto asset,” or “digital commodity”), such as bitcoin, XRP or ether, which is based on the cryptographic protocol of a computer network that may be (i) centralized or decentralized, (ii) closed or open-source, and (iii) used as a medium of exchange and/or store of value.
  • “Monetus" Account” means a user-accessible account offered via the Monetus Services where Digital Assets are stored by Monetus.
  • “Monetus" Services” means Monetus-branded website, applications, services, or tools operated by Monetus group companies.
  • “Personal Information” or “Personal Data” or “your data” refers to any information relating to you, as an identified or identifiable natural person, including your name, an identification number, location data, or an online identifier or to one or more factors specific to the physical, economic, cultural or social identity of you as a natural person.

Your data controller

The Monetus company you are contracting with is your data controller, and is responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with our global privacy standards, this Privacy Notice, as well as any applicable national laws. The Monetus group companies use encryption to protect your information and store decryption keys in separate systems. Data controllers process and retain your personal information on our servers.

How do we protect your personal information?

We are serious about guarding the privacy of your Personal Information and work hard to protect Monetus and you from unauthorized access to, or unauthorized alteration, disclosure, or destruction of Personal Information we collect and store. Measures we take include encryption with SSL; the availability of two-factor authentication at your discretion, and periodic review of our Personal Information collection, storage, and processing practices. We restrict access of your Personal Information only to those Monetus employees, affiliates, and subcontractors who have a legitimate business need for accessing such information. We continuously educate and train our employees about the importance of confidentiality and privacy of customer information. We maintain physical, electronic, and procedural safeguards that comply with the relevant laws and regulations to protect your Personal Information from unauthorized access.

Unfortunately, despite best practices and technical safeguards, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data during transmission, and any acts of transmission are at your own risk.

Information we may collect about you

Information you give us.

When using the Monetus Services, we may collect and use the following data about you:

  • Full legal name
  • Home address, including country of residence
  • Email address
  • Mobile phone number
  • Date of birth
  • Proof of identity (e.g., driver’s license, passport, or government-issued identity card)
  • Identification number issued by a government
  • Other Personal Information or commercial and/or identification information – Whatever information we, in our sole discretion, deem necessary to comply with our legal obligations under various anti-money laundering (AML) obligations, such as under the European Union’s 4th AML Directive and the U.S. Bank Secrecy Act (BSA)
Information we collect about you automatically
  • Location Information – Information that is automatically collected via analytics systems providers to determine your location, including your IP address and/or domain name and any external page that referred you to us, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform
  • Log Information – Information that is generated by your use of Monetus Services that is automatically collected and stored in our server logs. This may include, but is not limited to, device-specific information, location information, system activity and any internal and external information related to pages that you visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Monetus or App (including date and time; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page
  • Account Information – Information that is generated by your Monetus account activity including, but not limited to, instructions regarding funding and disbursement, orders, trades, and account balances
  • Correspondence – Information that you provide to us in written or oral correspondence, including opening a Monetus account, and with respect to ongoing customer support; and logging of phone numbers used to contact us.
Information we receive about you from other sources

We may receive information about you if you use any of the other Monetus we operate or the other services we provide. We are also working closely with third parties and may receive information about you from them. For example:

  • The banks you use to transfer money to us will provide us with your basic personal information, such as your name and address, as well as your financial information such as your bank account details
  • Business partners may provide us with your name and address, as well as financial information
  • Advertising networks, analytics providers and search information providers may provide us with anonymized or de-identified information about you, such as confirming how you found our Monetus
  • Credit reference agencies do not provide us with any personal information about you, but may be used to corroborate the information you have provided to us

General Provisions

  • To verify your identity to protect against fraud, comply with financial crime laws, and to confirm your eligibility to use our products and services
  • To help us make better decisions about how we manage your Account
  • To provide you with information about new functionality, features, or services we offer related to, or similar to, the Monetus Services
  • To provide you with information about new functionality, features or services we feel may interest you
  • To make suggestions and recommendations to you and other users of Monetus Services
  • To process applications for Monetus Accounts services, including making decisions about whether to agree to approve any applications
  • To administer internal operations necessary to Monetus Services, including troubleshooting, data analysis, testing, research, statistical, and survey purposes
  • To notify you about changes to our service, changes to our terms and policies, and as part of our efforts to keep the Monetus Services, safe and secure

By using Monetus Services, you consent to your Personal Data being transferred to other countries, including countries that have different data protection rules than your country. In all such transfers, we will protect your personal information as described in this Privacy Notice and in a manner consistent with the principles of the EU-US and Swiss-US Privacy Shield framework. For more information, please contact us at

Data Retention

As Monetus and its affiliates are subject to various legal, compliance and reporting obligations, including BSA or national AML requirements (as defined above), we are required by law to store some of your personal and transactional data beyond the closure of your account with us. Your data is only accessed internally on a need to know basis, and it will only be accessed or processed if absolutely necessary. We will delete data that is no longer required by any relevant law or jurisdiction in which we operate.


When you use Monetus Services, we may make use of the standard practice of placing tiny data files called cookies, flash cookies, pixel tags, or other tracking tools (herein, “Cookies”) on your computer or other devices used to visit Monetus Services. We use Cookies to (i) help us recognize you as a customer, collect information about your use of Monetus Services to better customize our services and content for you, and to collect information about your computer or other access devices as part to ensure our compliance with our BSA and AML obligations and (ii) ensure that your account security has not been compromised by detecting irregular or suspicious account activities.

We use both session and persistent Cookies. Session Cookies expire when you log out of your account or close your browser. Persistent Cookies remain on your computer or mobile device until deleted or otherwise expire. Most web browsers are set to accept Cookies by default. You are free to decline most of our session Cookies if your browser or browser add-on permits but choosing to remove or disable our Cookies may interfere with your use and functionality of the Monetus Services.

Your choices

  • Email Communications – Subject to applicable laws and regulations, we may from time to time send communications promoting services, products, facilities, or activities to you using information collected from you. When you create a Monetus Account you are agreeing to opt-in to all communications from us. We will provide you with an opportunity to opt-out of newsletter communications.. We will never provide your Personal Information to third parties for direct marketing or other unrelated purposes without your written consent.
  • Cookies – You may decline session cookies if your browser or browser add-on permits but choosing to remove or disable our cookies may interfere with your use and functionality of the Monetus Services. Right of Rectification– You have the right to correct any personal information We hold on you that is inaccurate, incorrect, or out of date.
  • Right of Erasure – You have the right to ask us to delete your data when it is no longer necessary, or no longer subject to a legal obligation to which Monetus is subject to.
  • Portability – You may have the right to transfer certain of your personal data between data controllers, for example, to move your account details from one online platform to another.
  • Location Information – You may be able to stop the collection of location information through your device settings or by following the standard uninstall process to remove our applications from your device; however, because such data is used by us to meet legal requirements, as well as for ongoing fraud and risk monitoring purposes, choosing to remove or disable location services may interfere with your use and functionality of the Monetus Services.

Access to information

Subject to applicable laws, you may have the right to access information we hold about you. Your right of access can be exercised in accordance with the relevant data protection legislation. For further information, please contact

Changes to this Privacy Notice

Any changes we may make to our Privacy Notice will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Notice.

Protection of Minors

Monetus Services are not directed to persons under the age of 18, hereinafter “Minors” and we do not knowingly collect personal information from Minors. If we learn that we have inadvertently gathered personal information from a Minor, we will take legally permissible measures to remove that information from our records. Monetus will require the user to close his or her account and will not allow the use of Monetus Services. If you are a parent or guardian of a Minor, and you become aware that a Minor has provided personal information to Monetus, please contact us at and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights.


Any questions, comments and requests regarding this Privacy Notice are welcomed and should be addressed to

If you feel that we have not addressed your questions or concerns adequately, you may contact your data controller.